Sr. Director, Global Customer Success

Required

• Proven experience in a Senior Customer Success leadership role within a SaaS company, preferably in application security or related industry.
• Demonstrated success in transforming and scaling global customer success organizations to deliver tangible outcomes for customers.
• Strong technical background, with the ability to understand complex technical concepts and guide customers through technical challenges.
• Highly collaborative with excellent interpersonal and communication skills, capable of working effectively across departments and with executive leadership.
• Data-driven mindset with experience in leveraging analytics to drive customer success strategies and decisions.
• Deep understanding of market trends, customer needs, and industry best practices in customer success.