Serve as the main point of contact during a customer s onboarding journey for Shopmonkey s built-in marketing tools (Shopmonkey CRM)

Work closely with Sales, Implementation, and Success teams to deliver a seamless onboarding experience centered around Shopmonkey s native marketing product

Deliver top-tier customer service and support, focused on understanding automotive repair shop marketing needs and how Shopmonkey s marketing features can drive growth for any repair shop

Coordinate deliverables with various internal departments

Communicate thoughtful, customized solutions that help customers move forward and grow their business

Learn all about the Shopmonkey product suite and the automotive industry

We are looking for people who:

Have 2+ years of relevant experience, or automotive industry knowledge — marketing, customer success, or SaaS onboarding backgrounds are a plus

Have a clear, professional, friendly, and informative communication style

Enjoy creative problem solving and taking on new challenges

Have exceptional project management skills with a proven ability to multi-task

Are self-directed learners and highly motivated to succeed

Implementation Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Shopmonkey

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