Hire, onboard, and coach Relationship Managers across the MidMarket segment

Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve

Inspire high standards of performance, accountability, and customer focus

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation

Establish strong forecasting discipline, deal inspection, and operational rigor at scale

Ensure consistent CRM hygiene and adherence to sales process and methodology

Balance near-term execution with long-term team development and business health

Lead multi-threaded expansion strategies across accounts

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin

Build business cases for AI adoption tied to efficiency, cost savings, and growth

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives

Manager, Relationship Managers (MidMarket)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Intercom

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