For this role, we are looking for an individual who is looking to get into the IT Service Industry; You might not have held a Tier 1 support role before but are passionate about IT technology and helping others solve their issues. Perhaps you have or currently do hold a position as Tier I support and are looking to move over into the cutting edge of systems and technology at an AI-based, Sales Engagement provider. You should be naturally inquisitive, always striving to learn more, and personally interested or invested in the vast world of technology.

Your Daily Adventures will Include:

Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests

Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level

Escalating Tier 2 and Tier 3 issues effectively

Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.

Assisting the IT Department in various projects and tasks when needed

This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.

Our Vision of You:

Must have 1-2 years prior experience in a customer service role

Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.

Experience supporting customers remotely and in person

IT Support Analyst

Responsibilities

Benefits

Company

Outreach

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