Customer Success Executive, DoD/IC/FSI at Okta · Lumi · Lumi

Responsibilities

As a Customer Success Executive, DoD/IC/FSI, you will serve as a strategic, senior individual contributor managing our most complex and mission-critical customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators segment. This is a specialized role that demands deep expertise in government security compliance, identity and access management, and the unique operational cadence of classified and unclassified federal environments.
Reports to: Senior Manager, Customer Success - DoD/IC/FSI. In this role you will operate at the intersection of customer success, regulatory compliance, and product strategy—serving as a trusted strategic advisor to C-suite and technical leadership at your assigned accounts while simultaneously acting as the voice of these specialized customers within Okta s broader organization. Unlike traditional CSM roles, you will have direct input into product roadmap decisions, regulatory strategy, and cross-functional escalations that impact mission-critical deployments.
This role requires someone who not only understands the **what** of government procurement and compliance but deeply grasps the **why**—the mission imperatives, security postures, and operational constraints that drive decision-making in these environments.
Strategic Customer Leadership Relationship Management
Serve as the primary executive point of contact for your assigned DoD/IC/FSI strategic accounts, managing relationships at the C-suite, security leadership, and technical teams
Develop and execute multi-year customer success strategies that align Okta s identity and access management capabilities with customers mission objectives, security posture improvements, and compliance requirements
Conduct regular business reviews with customer executives, presenting data-driven insights on adoption, ROI, risk reduction, and strategic value delivery
Anticipate and proactively address customer needs before they escalate, leveraging deep knowledge of government procurement cycles, budget constraints, and authorization timelines
Compliance, Security Regulatory Navigation
Serve as a liaison for government security and compliance inquiries, including Authorization pathways, DISA authorization and security requirements, FedRAMP compliance and continuous monitoring obligations.
Translate complex regulatory requirements into actionable customer success plans and product recommendations
Collaborate with Okta s Compliance, Legal, and Product teams to ensure customer accounts remain compliant and authorized

Customer Success Executive, DoD/IC/FSI

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Okta

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