Account Executive (Existing Business), Commercial

San Francisco, CAfull timeRemote

entry

H1B: yes

Intercom The Account Executive at Intercom manages relationships with small business customers to drive revenue growth and retention. This role involves understanding customer business pains and collaborating across teams to innovate product solutions.

Responsibilities

Build relationships with Fin s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Fin product usage growth
Engage in team development and mentoring
2+ years managing a large book of business; 120 accounts (retention, renewals, account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator

Qualification

Exhibits a growth mindsetDemonstrable history of leadershipComprehensive medicalFlexible paid time off policyPaid Parental Leave Program401k plan matchIn-office bicycle storageFun events for employees

Required

Comfortable and energized operating and problem-solving in a fast-moving organization.
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan match
In-office bicycle storage
Fun events for employees, friends, and family!