As an SMB CSM at Seesaw, your mission is to own the post-sales journey for our small and mid-market district accounts. This role is a great fit for candidates with hands-on BOCES experience, as you ll be managing relationships across New York s cooperative education networks. You’ll ensure customers unlock Seesaw s full potential, driving both consistent product value and annual renewal success. Armed with a deep understanding of the K-12 education space, you will efficiently manage a larger book of business, using scale, strategy, and empathy to meet customer needs and deliver value.

Your Responsibilities:

Manage a portfolio of our SMB district partnerships

Manage relationships with contacts across the BOCES

Own the renewal and expansion process for your portfolio

Lead consultative meetings with key district stakeholders using data

Develop a strategy for your book of business, identifying expansion targets and cancellation risks

Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

Your Requirements:

Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion

A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position

A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast

Customer Success Manager - SMB

Responsibilities

Qualification

Preferred

Benefits

Company

Seesaw

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