Payment Business Lead

San Francisco · Remotefull timeRemote

Payment Business Lead at Zip · Lumi · Lumi

senior

$185k–$230k

H1B: yes

Zip The Payment Business Lead at Zip is responsible for leading and elevating the payment product, specifically Zip Pay, to scale the business and improve customer support and incident management. This role involves shaping the future of the payments platform and driving product parity with industry leaders.

Responsibilities

We are looking for a business lead for our payment business to lead and elevate our payment product. This is a high-impact leadership role at the heart of Zip's flagship Zip Pay product — a role where you will shape the future of how customers are supported, how incidents are managed, and how our payments platform operates at scale.
Team Leadership & People Management
Scale Zip’s payment business from $14m to $50m in the next 4 years
Ensure we have the industry leading payment product for our focus ICP
Align cross functional teams on focus ICP and optimize the GTM assets, enablement, and sales process to win 90%+ of deals in our focus ICP
Improve payment related CSAT.
Drive product parity to industry leading payment providers. Drive product & GTM to become the industry leading Payment product across expanded ICP in the next 12 months
Help launch Payment product successfully for enterprise clients.
Develop long-term strategy for Zip Pay to support $50B payments annually
Proactively identify systemic risks and work with Engineering and Product teams to prevent recurring issues.
Own the P&L for the Payment segment, setting financial goals and managing the business to achieve growth targets.
Represent Zip leadership on critical enterprise Payment implementations during the sales process.

Qualification

Strong understanding of payment systemsBackground in complianceExperience using ticketing systems (eThe salary range for this role is $185

Required

We're looking for a candidate who combines operational depth and business savy-ness with people leadership excellence. The ideal candidate brings:
10+ years of experience in payment business, or financial services operations, with at least 2 years in a people leadership role.
Strong understanding of payment systems, processing flows, reconciliation, and settlement processes.
Proven ability to lead and develop teams — you are known for bringing out the best in the people around you.
Experience working directly on customer escalations and delivering exceptional, empathetic customer service.
Data-driven mindset with experience tracking operational metrics, and using insights to drive decisions and recommendations, leveraging tools such as Claude.
Excellent cross-functional collaboration skills and experience working alongside Engineering, Product, Finance, and Risk teams.
Strong written and verbal communication skills, with the ability to communicate complex issues clearly to both technical and non-technical stakeholders.

Preferred

Familiarity with payment platforms with payment methods such as local bank transfers, and wires
Background in compliance, fraud operations, or risk management in a payments context.
Experience using ticketing systems (e.g., Zendesk) and operational tooling at scale.
Bonus point if you have experience working with AI
This role will require you to work outside of business hours from time to time based on business needs.
The salary range for this role is $185,000-$230,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.