Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery

Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner

Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications

Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation

Navigate internal systems and workflows to complete and submit verifications within defined SLAs

Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred

Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email

Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment

Self-starter mindset with a drive to hit productivity and fulfillment goals

Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction

An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Operations Outreach Specialist

Responsibilities

Benefits

Company

Checkr

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