This role can be based remotely in the United States.

Role Responsibilities

Customers Partners Advocacy Engagement

Partner with the CCO and Chief of Staff to prepare for high-priority customer and partner meetings — crafting thoughtful briefings, coordinating input from internal stakeholders, and ensuring clear follow-up and accountability

Join customer and partner meetings with the CCO and senior executives, acting as an advocate for the customer and a connector between the CCO, Sales, and Product teams

Build a deep understanding of MongoDB’s strategic accounts, identifying patterns, opportunities, and challenges that inform company strategy

Ensure the CCO’s external engagement reflects MongoDB’s top priorities and amplifies our customer-centric culture as well as our efforts to drive more strategic partnerships

Proactively monitor customer and partner announcements, market developments, and industry signals to identify moments where MongoDB can re-engage strategically. Surface relevant insights to the CCO and help initiate timely outreach to executive customer or partner stakeholders

Partner closely with the Chief of Staff to translate customers and partners insights into strategic priorities for the CCO, ensuring learnings from the field inform key initiatives and identifying customers to pilot and shape new programs

Role Requirements

Experience: 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives

Strategic Thinking Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations

Customer & Partner Advocate, Office of the CCO

Responsibilities

Benefits

Company

Mongodb

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