Senior Product Manager at Squarespace · Lumi · Lumi

Responsibilities

Define and own the Help Site strategy, specifically leading the "Multi-Brand Help Center" initiative to create a cohesive personalized experience across Squarespace properties.
Drive blue-sky Product thinking for the Help Site and new B2B support initiatives, identifying user-centric features that move the needle on deflection rates, trial conversion, and retention.
Lead a dedicated team of engineers and designers, managing shared rituals and providing an actionable strategic framework to avoid delivery bottlenecks and ensure high-velocity execution.
Lead the discovery-delivery cycle, forming and validating hypotheses, iterating on features, and presenting your impact and learnings to Squarespace leadership.
Act as the primary Product point of contact for CustOps, supporting a vast network of stakeholders (Cust Ops leaders, agents, KB writers, and solutions specialists) to contextualize their needs within a larger strategic framework.
Be the Product voice of record for Agent Experience, supporting our internal agent tooling with product thinking, prioritization frameworks, and roadmapping support when needed.
Partner with Growth leadership to ensure the Help Site is a key surface in the setup journey for trialers and a viable sales-supporting workstream for B2B.
Contribute to the brand and vision, ensuring the product experience is beautiful, cohesive, and aligned with Squarespace’s broader brand.
5+ years of experience in product management, with a focus on user-facing products, support enablement, growth initiatives, and/or complex site redesigns.
A nuanced understanding of modern product discovery, with the ability to lead an empowered team from loosely-defined objectives to rigorous iterative development, including rapid AI-enabled prototyping.
Ability to thrive in a high-volume environment, managing roadmap complexity across diverse simultaneous contexts to make clear prioritization calls under tight timelines.
Strong stakeholder management skills, with the ability to align diverse groups—from technical engineering teams to customer operations leadership—around a strategic vision and roadmap.

Senior Product Manager

Responsibilities

Qualification

Required

Benefits

Company

Squarespace

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