Program Operations Lead

New Yorkfull timeOn Site

senior

$80k–$110k

H1B: yes

Squarespace The Program Operations Lead at Squarespace manages day-to-day partner program operations and key workstreams to drive growth through the Channel Partner team. This role focuses on optimizing referral programs, improving processes, and leveraging AI solutions to enhance team capacity.

Responsibilities

You’ll Get To...
Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral).
Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates.
Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle.
Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity
Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights
Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations
Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience
Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement, activation, and satisfaction, with a focus on meticulous process documentation and iteration
Who We’re Looking For
4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems
Proven expertise in strategic program design and execution, added bonus if you have experience specifically driving revenue-focused programs (e.g., referral/subscription)

Qualification

4-6+ years of experience in operationsDeep operational management skills

Required

4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems
Proven expertise in strategic program design and execution
Deep operational management skills, including the ability to design efficient, scalable, end-to-end processes for programs

Benefits

PTO
Tuition
Parental Leave
Wellness

Company

Squarespace

View company page

Source: greenhouse

Active within the past hour

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