Software Engineer, Internal Applications - Enterprise at Openai · Lumi · Lumi

Responsibilities

As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step.
We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems. You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered. The best fit will care as much about the quality of the operator and employee experience as the correctness of the backend systems behind it.
Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.

Software Engineer, Internal Applications - Enterprise

Responsibilities

Company

Openai

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